Partnerships Account Manager

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

 SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

We are seeking a highly motivated and experienced Account Manager to join our team. The Partnerships Account Manager will play a key role in driving growth, engagement and long-term success of our Partner Programme.

The ideal candidate will be responsible for onboarding new partners, fostering strong relationships, ensuring partner satisfaction and driving revenue growth through strategic collaboration.

This role requires a blend of relationship management, strategic thinking and operational execution to maximises the value of our partner network.

A strong understanding of the Anti-Money Laundering regulations across the Industry Sectors we serve will need to be developed.

VARIED DAY TO DAY RESPONSIBILITIES

• Lead and manage the end-to-end onboarding process for new partners.

• Manage Partner Relationships: Serve as the primary point of contact for assigned partners, ensuring their needs are met and fostering strong, long-term relationships.

• Retention and Growth: Develop and implement joint strategies to retain existing partners and identify opportunities for growth within the partner portfolio.

• Support and Enablement: Provide partners with the necessary resources, training, and support to maximize their success with our products and services, value proposition and joint objectives.

• Performance Monitoring: Regularly review partner performance, identify areas for improvement, and work collaboratively to address any issues.

• Collaboration: Work closely with internal teams, including customer success, sales, marketing, and product, to ensure partner satisfaction and alignment with company goals.

• Reporting: Working with FP&A prepare and present regular reports on partner performance, including key metrics and insights to senior management.

• Support the Head of Partnerships in developing and implementing the overall partner strategy.

• Market Analysis: Stay informed about industry trends and competitor activities to identify new opportunities and maintain a competitive edge.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Proven experience and success in an Account Management role where you have developed and grown a portfolio 

• Demonstrated ability to build strong and maintain strong client relationships

• You are driven and motivated to work independently when required

• You have a data driven approach and are able to track, measure and report on key KPIs

• Experience working within the AML/KYC/Compliance space is preferred, and knowledge of relevant sectors or RegTech SaaS products in general is beneficial

• You will be a quick learner who can grasp new information and respond to your clients' needs

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award winning Tech company with an aspirational mentality

• Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024

• We have been Great Place To Work Certified since 2022

• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

• We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefits package includes:

·       25 days holiday rising to 30 with each year of service

·       Private Medical Insurance covering dental and optical

·       Company pension scheme

·       Life Assurance – 4x your annual salary

·       1 day paid volunteering per year

·       Enhanced maternity / paternity offerings

·       Employee Assistance Programme

·       Cycle to work scheme

·       On site gym