Credit Control Manager

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

You will be responsible for all aspects of credit control for the business including policies and procedures relating to our debtor position, management of a Senior Credit Controller and reporting to the Head of Finance. Working from both a strategic and hands-on perspective you will be able to manage the aged debt position, ensure license fees and subscription fees are collected in a timely fashion and that there is clear communication and reporting on cashflow to the Head of Finance, Group FC and FP&A Manager.

WHAT IS LIFE LIKE AT SMARTSEARCH?

• We are a multi-award-winning Tech company with an aspirational mentality

• Our recognitions include the renowned RegTech100 list for 2024, Great Place To Work Certified since 2022 and we are one of the fastest growing tech companies In Europe

• We have fantastic facilities at our head office in Ilkley which has direct train links from Leeds and Bradford and on-site parking

• Employee welfare and fulfilment is a priority. We provide comfortable breakout areas, wellbeing champions, mental health first aid, reading spaces, prayer room, an onsite gym, gaming area, vending machines, and fresh fruit delivered weekly

• Hybrid work policy with approximately 2 days per week in the office

• There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

• Regular training will develop your skills, and the Mentor Scheme offers fantastic support for your progressing

• Our excellent benefits package includes 25 days annual leave per year (rising each year)

• Employee referral bonus and various weekly recognition schemes help us to demonstrate our appreciation and teamwork

• Employee engagement and activities committee that plans social and charitable activities throughout the year

• Big company celebrations throughout the year

• Company pension scheme, comprehensive private medical scheme, and life insurance

• We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers.

VARIED RESPONSIBILITIES

• Taking ownership of creating new and improving existing credit control procedures and controls to suit the need of the business as it grows and strive to deliver process improvements, ensuring procedures are followed by all involved

• Management responsibility for one member of staff, including personal development plans, and overseeing a small team of Accounts Administrators who support with some basic credit control tasks.

• Maintain and improve cashflow through diligent monitoring of customer accounts.

• Negotiating and setting up plans with customers to recover outstanding debts.

• Proactively and independently dealing with complex client queries, consulting and updating the Group Financial Controller / Head of Finance to provide action plans and regular updates.

• Liaising internally with business support, account managers, accounts team and legal department when required to ensure smooth and swift resolution of any issues.

• Issuing County Court Claims and County Court Judgments and logging claims on MCOL.

• Instructing Enforcement then liaising with them on this.

• Completing proof of debt forms and dealing with administrations, liquidations and dissolved companies.

• Introduce and take ownership of appropriate credit control MI / KPIs as well as preparing a month end report for Group FC and CFO

• Leading regular credit control meetings with the Head of Finance / Group Financial Controller to provide updates on key issues and actions being taken.

• Identifying bad debt risk and ensuring debts are carried at their recoverable amount through effectively liaising with the accounts team to assess the bad debt provision.

• Communicating effectively with the accounts team to ensure bad debts and bad debt provisions are accurately recorded at month end.

• Coaching and upskilling the credit control team.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

• Extensive experience of maintaining debts to ensure those over 30 days overdue don’t exceed agreed aging profile.

• Strong knowledge of credit control best practice and procedures, and experience of implementing procedures.

• Exceptional communication skills when dealing with clients, external 3rd parties and internal stakeholders at all levels.

• Preferably will have experience managing a small team or be looking to develop into a managerial role.

• Independently capable of running a credit control department and reporting to stakeholders on appropriate KPIs or management information.

• Experience using MCOL is desirable.

• Experience on Dunning with Netsuite is advantageous.

• Be confident with the full credit control cycle up to litigation stage.

• Someone who values teamwork as much as the rest of us.

• You will be happy working in a hybrid arrangement, with the expectation of 2 days per week in the office.

• A high standard of attention to detail and written communication is essential.